Refund policy

Last updated: 2026-07-17

Returns

We accept returns within 30 days of delivery. To be eligible, items must be unused, in their original packaging, and in the same condition you received them.

How to Start a Return

Contact us via our Contact page with your order number to start a return. We'll provide instructions once your request is reviewed.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds are processed to your original payment method within 5–10 business days.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived defective or incorrect, in which case we cover the cost of return shipping and send a replacement or full refund.

Damaged or Incorrect Items

If your order arrives damaged or you received the wrong item, contact us within 7 days of delivery with photos of the item, and we'll arrange a replacement or refund at no cost to you.

Non-Returnable Items

For hygiene reasons, opened grooming and hygiene products (e.g. deshedding tools, nail grinders) can only be returned if unused and in original packaging.